Difficult Conversations Spring '17 Webinar Series

Are You READY for Your Next
Difficult Conversation?
 

Life is filled with difficult conversations that truly matter.

Conversations move life forward. They can also stop things from moving forward. Relationships end and begin though conversation. Teams are formed and broken apart through conversation. 

Goals are made, expectations laid out, and vision happens through conversation. 

We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. 

Crucial conversations are at every turn. Having regular crucial conversations with family, co-workers or friends is simply part of being a human on planet earth.

When we face crucial conversations, we can do one of three things: 

  • We can avoid them.
  • We can face them and handle them poorly.

Or, as leaders we can face them and handle them well. 

What's Included:

Session 1

  • Key skills for effective relationships
  • Relational Bank Accounts
  • Emotional Quotient
  • 6 Step Model Deep Dive

Session 2

  • Managing Emotions
  • Intro to Belief Systems
  • How to Change Belief Systems
  • Processing Emotions
  • Collecting Puzzle Pieces
  • Candor
  • Giving & Receiving Feedback
  • Trust Deposits & Withdrawals

Session 3

  • Tools for Listnening
    • Empathic Listening
    • Reflective Listening
    • Active Listening
    • Inquiry
    • Reflection
    • Affirmation
  • Advocacy
  • Managing Tone
  • Collecting Puzzle Pieces (part 2)
  • Ladder of Inference

Session 4

  • Ladder of Inference (part 2)
  • Putting it all together
  • Keys to Success
  • Two Types of Conflict
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